Pilot Model · Kingston, Jamaica
A projected 6-week pilot modeled for Kingston, Jamaica — the FRONTHOUSE reference scenario. Five vendor categories, ten modeled bookings, and a hotel earning commission on guest spend it was already influencing but never capturing.
$4,990
Guest spend — projected
Modeled across 10 bookings in a 6-week pilot scenario
$724
Hotel commission — projected
14.5% avg commission rate applied to modeled spend
72 hrs
Portal configuration time
From kickoff to demo portal live and bookable
5
Vendor categories modeled
Dining, excursions, nightlife, culture, transport
The problem
The concierge team was regularly recommending local experiences — chef's tables, nightlife access, sunrise hikes, airport transfers. Guests trusted the recommendations and followed them. But every transaction happened outside the hotel's visibility — on WhatsApp, on Viator, or through informal arrangements. The hotel was the de facto curator but had no commercial role in the outcome.
How a pilot runs
Day 1
Pilot scoped. Property, vendor categories, and commission structure agreed.
Day 3
Portal configured. Hotel branding, experience listings, and booking flow live in 68 hours.
Day 4
First vendor applications reviewed. 5 approved and onboarded within 24 hours.
Week 2
First guest bookings modeled. Devon House Chef's Table and airport transfer.
Week 4
10 bookings projected. All 5 vendor categories active. $4,990 in modeled guest spend.
Week 6
Pilot report generated. $724 projected commission earned by the property. Expansion scoped.
Guest spend by category
Transport & VIP
$1,250
25%
Excursions
$1,200
24%
Nightlife
$1,060
21%
Dining
$1,050
21%
Culture & Wellness
$430
9%
Projected total: $4,990 across 10 modeled bookings.
Vendor performance
| Vendor | Category | Bookings | Revenue | Commission | Note |
|---|---|---|---|---|---|
| Yardie Table Collective | Dining | 2 | $1,050 | 15% | Chef-led supper experiences at Devon House. Highest repeat-inquiry rate in the pilot. |
| Blue Mountain Escape Co. | Excursions | 2 | $1,200 | 15% | Premium sunrise hikes with private guides. Largest avg booking value per party. |
| Dub Club Nights | Nightlife | 2 | $1,060 | 18% | Hosted nightlife access with rum tasting. Highest commission yield of any category. |
| Kingston Culture House | Culture & Wellness | 2 | $430 | 12–15% | Art district walks and rooftop wellness sessions. Lowest avg price, highest guest satisfaction. |
| Island Executive Mobility | Transport & VIP | 2 | $1,250 | 10–20% | Airport transfers and the VIP Carnival Weekend package. Highest single-booking value ($960). |
What the model shows
Hotels earn from demand they were already generating.
In this model, every booking comes from guest intent that existed before FRONTHOUSE. The platform captures it — it doesn't create it. That's the core efficiency: no new demand required.
Vendors convert at higher rates through hotel routing.
Guests booking through a hotel portal skip comparison shopping. Concierge-level trust transfers directly to each vendor listing — no marketing spend required from the operators.
72-hour deployment is real.
The demo portal was configured and live in 68 hours. No PMS integration, no staff retraining, no IT involvement. The constraint is vendor onboarding speed, not infrastructure.
This is the template. Six weeks, zero integration, and a board-ready report projecting what your guests would spend and what your hotel would earn.