Privacy Policy

1. Who We Are

FRONTHOUSE is operated by HOUSESONHILLS through its HOUSELABS product division. This policy explains how we collect, use, and protect your personal information when you book an experience through any FRONTHOUSE-powered portal.

2. Information We Collect

When you make a booking, we collect:

• Identity data: name, email address, phone number
• Booking data: experience selected, date, quantity, room number, special requests
• Payment data: processed and stored by Stripe — we never store card details
• Usage data: IP address, browser type, pages visited (standard web analytics)

3. How We Use Your Information

We use your information to:

• Process and confirm your booking
• Send booking confirmation and relevant communications
• Coordinate experience delivery with hotel and vendor partners
• Comply with legal and financial obligations
• Improve the platform and resolve disputes

We do not sell your personal data to third parties or use it for advertising purposes.

4. Data Sharing

Your booking data is shared with:

• Hotel partner: for concierge coordination and fulfilment
• Vendor partner: to prepare and deliver your experience
• Stripe: for payment processing — subject to Stripe's own Privacy Policy
• Supabase: our database infrastructure provider

5. Data Retention

Booking records are retained for a minimum of 7 years for financial compliance purposes. You may request deletion of your personal data for non-financial records by contacting us directly.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at the address below. We will respond within 30 days.

7. Cookies

FRONTHOUSE uses essential cookies for session management and authentication. No third-party advertising or tracking cookies are used.

8. Contact

For privacy-related enquiries, contact us at andrew@housesonhills.io\n.