How it works
A step-by-step walkthrough of FRONTHOUSE — how guests discover and book experiences, and how hotels get set up and start earning.
For Guests
Every step from opening the portal to managing your reservation.
01
Open your hotel's portal.
Your hotel provides a link to their FRONTHOUSE portal — either through a QR code at the front desk, a link in your welcome email, or via the hotel's app. The portal is branded to your property and shows only experiences relevant to your destination.
Note — The URL follows the format: fronthouse.housesonhills.io/h/your-hotel
02
Browse the experience collection.
Experiences are organized by category — Dining, Excursions, Nightlife, Culture, Wellness, Music, Transportation, and VIP. Each listing shows the price, duration, capacity, what's included, and the cancellation policy. Filter by category or search by keyword to find what fits your trip.
Note — Featured experiences are hotel-curated picks — these are the operators your property has specifically endorsed.
03
Select an experience and review the details.
Tap any experience to open the full listing. You'll see a description, included items, location, cancellation policy, and the full price. Take a moment to review the cancellation window before booking — policies vary by category.
Note — VIP and nightlife experiences require 72-hour cancellation notice. Transportation requires 6 hours. Most others allow 24 hours.
04
Fill in your booking details.
Click Book and complete the form: your name, email address, phone number, room number, preferred date, and party size. There's also a field for special requests — use it for dietary notes, celebration context, accessibility needs, or anything else the vendor should know.
Note — Your room number lets the vendor coordinate your arrival and identify you as a hotel guest.
05
Pay securely at checkout.
You'll be taken to a secure Stripe checkout page. Enter your card details and confirm payment. All major credit and debit cards are accepted. Your card information is handled entirely by Stripe — FRONTHOUSE never stores your payment details.
Note — The total shown before checkout is the final price. There are no hidden fees added at payment.
06
Receive your confirmation.
After payment, you're taken to a confirmation page with your full booking summary. A confirmation email is sent immediately to the address you provided. It includes your booking ID, experience details, date, and a direct link to manage your reservation.
Note — Save your booking ID or the confirmation link — you'll need it if you want to cancel or check your booking status later.
07
Manage or cancel your booking.
Visit fronthouse.housesonhills.io/booking/[your booking ID] at any time to review your reservation. If you're within the cancellation window, a Cancel button will appear. Cancellations are processed immediately and refunds appear within 5–10 business days on your card.
Note — If the cancellation window has passed, contact the hotel team directly — they can request an exception from the vendor on your behalf.
For Hotels
The full onboarding sequence — from pilot application to a branded portal earning commission for your property.
01
Submit your pilot request.
Fill in the pilot request form at fronthouse.housesonhills.io/pilot-request. Include your property name, location, room count, and contact details. Our team reviews every application and responds within 24 hours to scope the right structure for your property.
02
Discovery call and vendor selection.
In the first week, we run a short discovery call to understand your guest profile, existing vendor relationships, and launch priorities. We then propose a curated list of local vendors for your review — you approve who goes live on your portal.
03
Portal configured and branded.
We configure your portal with your hotel's name, brand color, hero image, and messaging. Your guest-facing URL goes live at fronthouse.housesonhills.io/h/your-hotel-slug. The whole setup takes under 72 hours from kickoff.
04
Vendors onboarded and experiences listed.
Each approved vendor's experiences are listed on your portal with prices, descriptions, capacity, and cancellation policies. Vendors are briefed on the booking flow and guest expectations before they go live.
05
Share the portal with guests.
Distribute your portal link through front desk QR codes, welcome emails, or in-room collateral. The lighter the friction, the more guest engagement. Most hotels see first bookings within 48 hours of distribution.
06
Monitor in real time.
Your operator console shows live booking activity, vendor performance, guest spend, and commission earned. Flag underperforming vendors, review pending bookings, and track revenue at a glance.
07
Receive your pilot report.
At week six, you receive a board-ready report: total guest spend captured, total hotel commission earned, vendor performance breakdown, top-performing categories, and a forward-looking market analysis. Use it internally or with ownership.